Every month, employees at Rochelle Community Hospital nominate a fellow co-worker to be recognized as the “Customer Service High Performer of the Month”.
 

Nominees must consistently display positive customer service both internally with co-workers and externally with patients and visitors. RCH has a rewards and recognition committee who reviews the nominations. The High Performer of the Month receives a premium parking spot in the lot of their choice marked with their name and recognition in the employee newsletter and area newspapers.
 

Matt Downing

Maintenance Department

Matt has been with RCH for 6 years

"Matt displays all the characteristics of a high performer. He is always helpful when needed, always has a smile on his face, and talks to everyone. He has worked extra hard this winter, along with the entire maintenance staff, to make our hospital as safe as possible during this horrible winter”